Case Study: Southwestern Community College District improves SSO and self-service password reset with BIO-key PortalGuard

Southwestern Community College District reduces help desk calls with BIO-key PortalGuard

Southwestern Community College District (SWC) faced significant IT challenges, including a high volume of password reset requests overwhelming their help desk and difficulties supporting their existing identity provider. The college needed a solution to provide self-service password reset (SSPR) and seamless single sign-on (SSO) for its over 30,000 students, faculty, and staff, while also improving application reliability. They partnered with vendor BIO-key and implemented its PortalGuard solution to address these issues.

BIO-key's PortalGuard provided centralized self-service password reset, which empowered users to manage their own credentials and significantly reduced help desk calls. The solution also delivered web-based single sign-on, creating a seamless user experience across over 12 integrated applications including Canvas and G Suite. Furthermore, integration with Microsoft Azure ensured robust disaster recovery for uninterrupted access during outages. The implementation by BIO-key successfully transformed SWC's password management and access control processes.

Southwestern Community College District