Case Study: Monash Health reduces password-related IT support calls with BIO-key PortalGuard

Monash Health reduces 3,000 monthly password support calls with BIO-key

Monash Health, a prominent healthcare provider in Australia, faced challenges in customizing their login process for regulatory compliance and was overwhelmed by approximately 3,000 password-related IT support calls per month. They sought a replacement two-factor authentication solution that could integrate with their applications, including Outlook Web App, and turned to BIO-key's PortalGuard for a comprehensive authentication solution.

By implementing BIO-key's PortalGuard, Monash Health gained robust two-factor authentication and self-service password reset functionality. This solution provided the necessary granular customization to meet HIPAA compliance while offering scalability. The implementation successfully reduced the burden on their IT support team by empowering their 14,000 users to reset their own passwords, drastically cutting the volume of help desk calls.

Monash Health