Case Study: Masonicare reduces password-related help desk calls with BIO-key PortalGuard SSPR

Masonicare reduces password reset help desk calls for 2,400 users with BIO-key

Masonicare, a non-profit healthcare organization, faced a significant challenge with its IT help desk being overwhelmed by password reset calls, particularly during night shifts. This led to long hold times and operational inefficiencies. To address this burden, they partnered with BIO-key to implement its PortalGuard Self Service Password Reset (SSPR) solution.

BIO-key's on-premises SSPR solution empowered Masonicare's 2,400 users to reset their own passwords quickly and easily, reducing reliance on the IT help desk. The implementation provided administrators with full control over password policies and offered users interactive guidance. As a result, BIO-key's solution enabled Masonicare to allocate its IT resources to more critical tasks, achieving a more streamlined and cost-effective password management process.

Masonicare