Case Study: Indiana Institute of Technology reduces password resets with BIO-key PortalGuard

Indiana Institute of Technology reduces password reset help desk calls with BIO-key

The Indiana Institute of Technology, a university with 8,000 students and 1,500 faculty, faced significant security challenges. Their previous system lacked a brandable login, had limited CAS SSO protocol support, and could not differentiate user roles, leading to an overwhelming number of password reset requests that burdened IT staff. They partnered with vendor BIO-key to implement its PortalGuard solution to address these issues.

BIO-key's PortalGuard provided automated self-service password reset (SSPR), role-based security policies, and integration with Duo for two-factor authentication. This solution enabled the university to implement six distinct security policies for different user groups. As a result, Indiana Tech dramatically reduced password-related help desk calls and improved both user satisfaction and system stability.

Indiana Institute of Technology