Case Study: Indiana Institute of Technology achieves streamlined self-service authentication with BIO-key PortalGuard

How the Indiana Institute of Technology decreased password related help desk calls while providing single sign-on (SSO) to various education-related web apps

Indiana Institute of Technology, a higher education institution in Indiana serving 9,500+ users, needed a better authentication solution than ADFS. Its existing setup lacked a brandable login form, CAS SSO support, role-based distinctions between staff and students, and self-service password reset, which created major help desk strain and downtime—especially at the start of each semester. The school used BIO-key’s PortalGuard for enterprise-ready support, SSO, and password management.

BIO-key implemented PortalGuard to replace the limitations of ADFS with a more flexible, customizable system. The solution delivered six separate security policies for different user groups, automated self-service password resets, and Duo integration for two-factor authentication, helping reduce help desk calls and easing semester startup pressure. Indiana Tech now averages about 500 password resets per month, benefits from one-server deployment efficiency, and can support its 9,500+ user base with scalable, stable access.

Indiana Institute of Technology