Case Study: City of Sacramento reduces help desk calls and improves password security with BIO-key PortalGuard

How the City of Sacramento increased password security for all employees

The City of Sacramento, a government administration organization with about 4,000 users, needed a secure and cost-effective way to handle password resets and account access without relying on the help desk. Using BIO-key’s PortalGuard, the city aimed to improve password security, enable password changes from Office 365 that synced to on-premise Active Directory, and simplify single sign-on for key applications like Office 365, Adobe Sign, and Cisco Webex.

BIO-key implemented PortalGuard to provide self-service password reset, seamless SSO, and flexible authentication options, helping reduce the need for verbal password resets and off-site support calls. The result was a significant drop in help desk requests related to account lockouts and password resets, improved security, and a smoother experience for employees working in the office, remotely, or after hours, all while staying within budget.

City of Sacramento

Curtis Chiuu

Principal Systems Engineer