Case Study: Southwestern Community College District achieves streamlined SSO and password reset with BIO-key PortalGuard

How Southwestern Community College created a better user and admin experience with single sign-on (SSO) and self-service password reset (SSPR)

Southwestern Community College District, a California higher education institution serving more than 30,000 students, faced heavy IT help desk demand from password reset requests and needed a simpler way to deliver single sign-on across many campus applications. The district also wanted a reliable disaster recovery option so critical tools like Canvas, Blackboard, and G Suite would remain accessible during an on-premises outage. BIO-key’s PortalGuard was selected to address these identity and access challenges.

BIO-key implemented PortalGuard for self-service password reset, SSO, and disaster recovery, integrating it with systems including SharePoint, Blackboard, Canvas, OWA, WebAdvisor, and G Suite. The result was a dramatic reduction in password reset help desk calls, easier SSO setup and maintenance, and improved application availability through a cloned Azure-based backup environment. Southwestern Community College District reported that the solution was simple to configure and maintain and met their needs well.

Southwestern Community College District

Clifford Sharp

Network Security System Analyst