Case Study: Contra Costa Community College District Reduces Password Calls and Simplifies Access with BIO-key PortalGuard

How Contra Costa Community College District consolidated various login prompts and reduce password-related help desk calls

Contra Costa Community College District, a California higher education organization with 60,000+ users, needed a way to reduce rising password-related help desk calls and eliminate multiple login prompts for services like Office 365, SharePoint, and Colleague by Ellucian. With a lean IT support team and a tight budget, the district looked to BIO-key and its PortalGuard solution to address both self-service password management and single sign-on needs.

BIO-key implemented PortalGuard as an on-premises identity provider with self-service password reset and SSO, consolidating access to key applications behind a single set of credentials and authentication. The solution reduced help desk dependency by enabling users to reset or recover passwords themselves, while also supporting scalable enterprise deployment for 60,000+ users and additional capabilities like two-factor authentication if needed.

Contra Costa Community College District