Case Study: Coast Community College District achieves unified SSO and password self-service with BIO-key PortalGuard

How Coast Community College District improved end-user experience with single sign-on (SSO) and self-service password reset (SSPR)

Coast Community College District, a higher education organization in California serving more than 60,000 users across three colleges, was struggling with fragmented logins across multiple systems. BIO-key’s PortalGuard was brought in to help replace a disorganized student and faculty authentication experience, reduce help desk password reset volume, and simplify a difficult-to-manage Shibboleth-based SSO environment.

BIO-key implemented PortalGuard to deliver unified single sign-on (SSO), self-service password reset (SSPR), and a fully branded “MyCoast” portal for students, faculty, staff, and administrators. The result was a more modern and intuitive login experience, fewer password-related help desk calls, broader adoption of self-service password management, and positive user feedback that the district viewed as a strong return on investment.

Coast Community College District

Rupa Saran

Senior Director of Applications and Development