Case Study: Contra Costa Community College District streamlines authentication and reduces help desk calls with BIO-key PortalGuard

Contra Costa Community College District reduces password help desk calls for 60,000 users with BIO-key

The Contra Costa Community College District faced a challenge managing access for over 60,000 users across many applications, which resulted in a high volume of password-related help desk calls. This strained their IT team and hindered user productivity. The district sought a solution to this problem within its budget constraints and turned to vendor BIO-key for its PortalGuard authentication solution.

BIO-key implemented PortalGuard to provide a unified single sign-on experience, self-service password reset capabilities, and flexible authentication methods. This solution gave the district full control over its password policies and scaled to fit its diverse applications. As a result, BIO-key helped Contra Costa Community College District drastically reduce its help desk calls, consolidate login prompts, and enhance overall productivity for its users and IT staff.

Contra Costa Community College District