Case Study: City of Sacramento improves password security with BIO-key PortalGuard IDaaS

City of Sacramento reduces help desk password reset calls with BIO-key

The City of Sacramento faced a significant challenge with its mandatory 90-day password reset policy, which was especially problematic for field workers without office computers. This resulted in a high volume of help desk calls for verbal password resets, creating security risks and becoming a major drain on IT resources and costs. They partnered with BIO-key and implemented its PortalGuard IDaaS solution to address these issues.

BIO-key's solution provided self-service password reset (SSPR) and single sign-on (SSO) capabilities. This allowed users to reset their own passwords and seamlessly access multiple applications, which drastically reduced help desk calls. The City of Sacramento significantly decreased IT costs, improved user productivity, and enhanced overall password security. BIO-key's implementation was credited with alleviating the security issues present prior to its use.

City of Sacramento