Case Study: Swale Heating streamlines boiler quoting and booking with Bing Digital’s custom Magento 2 PWA

Swale Heating streamlines boiler quoting and booking with Bing Digital

Bing Digital partnered with Swale Heating, an established home heating company, to address the challenge of modernizing its customer journey. Swale Heating needed a digital platform that could provide fast, accurate online quotes and instant booking for complex heating system installations, moving away from a reliance on slow, in-person consultations.

Bing Digital designed and developed a custom Magento 2 Progressive Web App (PWA) featuring a guided survey, a conditional logic engine for accurate recommendations, and integrated online booking and payments. This solution created a seamless, mobile-friendly experience that simplified the buying process. The new platform reduced user drop-offs, improved quote accuracy and conversion rates, and streamlined Swale Heating's internal workflows through system integration.

Swale Heating