Case Study: Centers for Disease Control and Prevention achieves rapid, verifiable product recalls with Bindy

How-to quickly execute a product recall

The Centers for Disease Control and Prevention (CDC) faced multiple 2019 foodborne illness investigations — most recently an E. coli outbreak tied to romaine lettuce — which triggered massive product recalls and required multi‑unit retailers to remove affected SKUs across hundreds of stores quickly. Bindy was engaged to address this challenge with a retail task‑management approach, because email chains and paper checklists were too slow and could not provide the required real‑time coordination, photo documentation, or traceable disposal records.

Bindy implemented its task management platform so head office can create and push tasks (with SKU lists and identification photos) to all affected stores in under a minute; store staff complete tasks from tablets or phones, attach time‑stamped photos and notes, and the system logs user, location, date and time. The Bindy solution delivered faster, more accurate recalls with real‑time completion status and a centralized audit trail, reducing operational risk, simplifying supplier refund claims, and improving overall recall accountability.

Centers for Disease Control and Prevention