Case Study: National franchisor of personal services (1,200+ locations) achieves rapid outreach and real-time franchisee support during COVID-19 with Bindy

How a national franchisor is helping franchisees during covid-19

National Franchisor Company, a national franchisor of personal services with 1,200+ franchised locations, needed a fast, reliable way to check in with franchisees during the COVID‑19 crisis to understand personal and business impacts, identify pressing needs, and prepare for safe reopening. Email and Excel were too slow and error‑prone, so the franchisor turned to Bindy, using Bindy’s form builder and mobile/PC apps to reach franchisees and collect structured responses in real time.

Bindy enabled the franchisor to deploy custom checklists to auditors’ and franchisees’ devices, aggregate and filter data by region, and keep franchisee data siloed for confidentiality. With real‑time reporting and instantly updatable forms, National Franchisor Company could track trends across 1,200+ locations, provide targeted coaching and support, accelerate reopening decisions, and reduce administrative costs (up to 75%) while improving speed and accuracy of crisis response.