Case Study: BT Conferencing achieves effortless management of 10,000+ deferral accounts with Binary Stream's Subscription Billing Suite

BT Conferencing effortlessly manages over 10,000 deferral accounts with Subscription Billing Suite

BT Conferencing, a telecommunications conferencing division of The BT Group, faced growing accounting and revenue-recognition pressures after global expansion and the WireOne acquisition. They needed to meet public-company compliance and manage over 10,000 deferral accounts, while reporting frequency and manual workload were increasing. Although they already had Subscription Billing Suite (by Binary Stream Software) integrated with Microsoft Dynamics, the product was underused until Paul Fortson, Director of Financial Systems, led a full implementation.

By fully implementing Subscription Billing Suite, BT Conferencing automated deferrals and reporting, scaled effortlessly to add 300–700 deferral schedules per month, and now supports 10,000+ deferral schedules with one employee spending roughly 10% of their time on deferrals. Subscription Billing Suite delivered measurable benefits — improved forecasting and reporting accuracy, automation that saves more than two months of labor annually, and $25–35 million deferred per year — increasing productivity and resource efficiency.

BT Conferencing

Paul Fortson

Director of Financial Systems