Case Study: KURE Pain Management achieves 95% increase in online reviews and scores with Binary Fountain

Kure Pain Management Improves Online Reviews and Scores by 95% with Digital Patient Surveys

Kure Pain Management, the Mid-Atlantic’s leading pain management practice with multiple locations across Maryland, Delaware and Michigan, needed a reliable way to measure patient experience and benchmark performance across its centers. Concerned about losing patients and lacking actionable feedback, Kure engaged Binary Fountain to help identify gaps and drive improvements.

Binary Fountain deployed its Binary Health Analytics platform and helped Kure transition to digital patient surveys via automated email campaigns, increasing response rates and surfacing detailed patient feedback for staff coaching and operational changes. As a result, Kure saw a 95% increase in online reviews and scores, a 30% rise in positive reviews and a 35% boost in patient loyalty, along with improved staff time management, reduced wait times and lower costs.

Kure Pain Management

Nick LaRosa

Director of Sales & Marketing