Case Study: Data Base Factory achieves real-time cloud reporting and streamlined dashboards with BIME Analytics

Data Base Factory - Customer Case Study

Data Base Factory is a multinational leader in outsourced customer relations, with around 1,600 staff, €45M turnover in 2011 and clients such as Yves Rocher and Coca‑Cola. Faced with highly verticalized, hard‑to‑maintain bespoke reporting and growing demand for realtime, client‑specific dashboards, the company wanted to industrialize and rationalize reporting on a cloud platform after moving to Google Apps.

Working with gPartner, Data Base Factory deployed BIME’s cloud reporting to deliver out‑of‑the‑box, interactive dashboards without additional web development. The solution cut license costs, eliminated time‑consuming manual reports, increased analytical capacity and let more users and clients access and track KPIs with scalable pricing and strong availability and support.

Data Base Factory

Franck Touanen

CIO