Case Study: American Addiction Centers achieves real-time, unified analytics and deeper insights with BIME Analytics

American Addiction Centers use cloud BI to get deeper insight

American Addiction Centers, a new nationwide treatment provider with telecommuters and centers across the U.S., needed to turn large volumes of call-center, web and marketing data into actionable insight. They required a cloud-based, easy-to-deploy SaaS BI tool with strong visualizations, multiple dashboards, ad-hoc analysis and the ability to unify many data sources and be accessible without local maintenance.

After evaluating several platforms they implemented BIME within weeks, linking call center, web and TV metrics to real-time dashboards. The solution gave executives, marketing, sales and call-center managers immediate visibility to monitor performance, optimize campaigns and make data-driven decisions—creating a company-wide analytics culture and returns that exceed the investment.

American Addiction Centers

Jinsy Oommen

Software Engineer