Case Study: VintageView Improves Installation and Reduces Support Costs with BILT

VintageView Enhances Pro Installation, Enables DIYers & Reduces Support Costs

VintageView, a designer and manufacturer of modern wine racks, faced challenges with their outdated paper manuals and videos. Their professional installers often worked on construction sites without Wi-Fi, making video instructions inaccessible. Furthermore, updating these videos was costly and time-consuming, and the sales team was burdened with fielding numerous installation support calls. They partnered with the vendor BILT to find a better solution.

BILT provided clear 3D interactive instructions that could be used offline via a mobile app. This solution empowered both professional installers and DIY customers, allowing them to follow animated steps at their own pace. For VintageView, the results included a significant reduction in customer support calls, which freed their sales team to focus on closing deals. The BILT implementation also increased installation efficiency and gave the company the flexibility to update product instructions quickly and easily.

VintageView

Jacob Harkins

Vice President of Global Marketing