Case Study: Springfree Trampolines improves trampoline assembly and cuts support calls with BILT

How Springfree Trampoline partnered with BILT to provide an exceptional customer experience for both consumers and professional installers

Springfree Trampoline, a premium trampoline manufacturer, faced a challenge in providing a reliable assembly experience for both DIY customers and professional installers. Their goal was to ensure a safe and successful setup that matched their high-quality product, which led them to partner with the vendor BILT.

BILT provided 3D interactive instructions, including animated humanoids to demonstrate specific body positioning for tricky steps. This solution significantly decreased calls to customer support, especially for mat rod installation, and improved the efficiency of both self-assembly and professional installer training. The BILT app became a key tool for enhancing the overall customer experience.

Springfree Trampolines

Jeff Motl

Direct Sales Manager, US