Case Study: PGi achieves rapid global billing, faster time-to-market and reduced operating costs with BillingPlatform

PGi - Customer Case Study

PGi, a global collaboration services provider with over 50,000 customers (more than 75% of which are Fortune 100) and a 25‑year history of hosting over 1.2 billion attendees, outgrew its legacy billing system. The company needed a billing platform that could handle a complex, evolving product catalog across multiple currencies and languages, incorporate home‑grown features from recent acquisitions, let reseller customers self-manage rates, and integrate seamlessly with internal systems — requirements that led PGi to select BillingPlatform.

BillingPlatform implemented a full monetization solution and went live in 13 weeks, delivering core billing, rating and invoicing plus an agile product catalog, reseller portals with permissioned rate management, multi‑currency/multilingual customer management, consolidated reporting and analytics, business automation, taxation support and integrations with CPQ, provisioning and usage mediation. The deployment shortened product rollout cycles, reduced operating expenses, increased speed‑to‑market, and provided centralized, up‑to‑date revenue visibility — with BillingPlatform noted as having the shortest implementation cycle among competitors.

PGi

John Perkins

Vice President Global IT Operations