Case Study: Glowpoint achieves streamlined order-to-cash and dynamic metered & subscription billing with BillingPlatform

Glowpoint Overcomes Challenge of a Complex Order to Billing Process with BillingPlatform

Glowpoint, a leader in cloud-based video conferencing with more than 1,000 customers in over 130 countries and over a million videoconferencing minutes per month, had outgrown its in-house billing system. The company needed a single, integrated order-to-cash platform to manage a complex mix of recurring, metered and subscription charges and to connect sales, service delivery and accounting through invoicing, reporting and taxation — a challenge addressed by BillingPlatform.

BillingPlatform delivered a configurable order-to-cash solution—including order and subscription management, CRM integration with MS Dynamics, dynamic pricing and rating, mediation for usage collection, customizable invoicing, and integrations with NetSuite and Avalara—enabling automated provisioning, faster onboarding and highly specialized billing. The implementation by BillingPlatform centralized reporting and dashboards, dramatically reduced operational expenses, supported Glowpoint’s unique pricing and site hierarchies, and positioned the company to efficiently serve its global customer base.

Glowpoint

Cherie Yueh

Finance Director