Case Study: Express Virtual Meetings achieves rapid, scalable cloud billing and seamless CRM provisioning with BillingPlatform

Express Virtual Meetings Leverages Cloud for Complex Billing Needs

Express Virtual Meetings, one of Australia’s leading audio, web and video conferencing providers, had outgrown its rigid, in-house billing system after rapid growth and acquisitions. They needed multi-brand invoicing and product catalogs, location-based rating, specific credit-card gateway routing, real-time mediation with Compunetix bridges, CRM integration (SalesLogix) and local tax support—requirements their legacy solution could not meet—so they adopted BillingPlatform’s cloud-based enterprise billing solution.

BillingPlatform delivered a fully automated, cloud billing system that migrated all customers, products, plans and balances, integrated with Compunetix bridges, multiple payment gateways and SalesLogix, and enabled real-time usage mediation and rating. Deployed in a few months, Express began producing invoices and charging customers within the first month of rollout; gained 24/7 usage and revenue reporting, multi-currency and brand-specific invoicing, configurable rate plans and automated dunning—eliminating bottlenecks, speeding time-to-market and allowing scalable growth without additional software or hardware.

Express Virtual Meetings

Simon Ross

Chief Executive Officer