Case Study: Bathhouse achieves a frictionless guest experience with Billfold POS

Bathhouse boosts guest spend 55%+ with Billfold

Bathhouse, a wellness destination in New York City, sought to create a seamless, frictionless guest experience across its two locations. Their challenge was to integrate payment and access for various amenities like spa services and dining, all while maintaining a modern, tech-forward environment that encourages guests to disconnect and socialize. To achieve this, they partnered with the vendor Billfold to implement their advanced point-of-sale (POS) systems.

The solution from Billfold centered on RFID-enabled wristbands linked to payment cards via activation kiosks. This allowed guests to make contactless payments throughout the venue without needing their phones or wallets, even integrating with locker access. By using Billfold's multi-payment POS terminals, Bathhouse wove the technology into the fabric of its operations. This implementation reportedly drove Bathhouse's revenues up by more than 55%, while the hardware and software were noted for being easy for staff to learn and use.

Bathhouse