Case Study: United Fire halves AP time and streamlines approvals with Bill.com

United Fire Reaps the Benefits of the New AP System

United Fire is a 36‑employee, family‑owned commercial fire equipment maintenance and inspection company in Portland, OR, serving about 6,000 clients. The company relied on an antiquated, person‑dependent AP process (the “black screen of death”) and was left scrambling when its long‑time accountant departed, creating an urgent need for a modern, reliable payables system.

AcctTwo recommended Bill.com and the team completed a quick phone implementation that integrated with Sage Intacct. Vendors now send bills into Bill.com for automated approval flows and electronic payments, replacing weekly check runs; AP time was cut in half and approval time fell by roughly 50% (Wallace can approve 20 payments in under 30 seconds). The change delivered faster remote work, clearer visibility via dashboards, happier vendors, and a streamlined, resilient AP process.

United Fire

Jeff Wallace

Office Manager