Case Study: Underground Service Alert achieves financial control and payment efficiency with Bill.com

Underground Service Alert Stays Grounded in Safety With Financial Control From BILL

Underground Service Alert, a nonprofit that helps coordinate the national 811 call-before-you-dig service in Northern California and Nevada, was struggling with highly manual finance operations. Before working with Bill.com, the team was buried in paper bills, relied heavily on paper checks, and faced slow approval workflows, error-prone invoice entry, and costly membership payment processing through PayPal.

Bill.com implemented financial automation with BILL, including AP workflow automation, QuickBooks Enterprise integration, BILL AI, BILL Spend & Expense, and credit card payment capabilities. The result was faster approvals, fewer errors, easier remote work, and simpler expense management; Underground Service Alert said it was spending 20–25 hours a week on checks and AP tasks before BILL, and Bill.com helped them move to a much more efficient, fully remote-ready finance process with a $1 million expense credit limit.

Underground Service Alert

Bethany Dillon

Accounting Clerk