Case Study: Thumbtack achieves automated payments and streamlined accounts payable with Bill.com

Thumbtack Never Misses a Beat

Thumbtack is a San Francisco–based online marketplace with about 700 employees that connects customers to nearly 1,000 types of service professionals. Running a lean finance team, the company needed to replace manual accounts-payable and receivable processes—paper checks and invoices, tracking spreadsheets, and slow approval workflows—to support rapid growth and simplify audits after moving to NetSuite.

By adopting Bill.com, Thumbtack automated AP/AR, document storage, approval flows, vendor payments, and audit trails, and completed a seamless NetSuite OneWorld integration with proactive support. The outcome: eliminated hard-copy invoices, four painless audits with direct report access, one headcount saved, and a lean finance team that now gets more done faster, freeing time to focus on growth.

Thumbtack

Coreen Collins

Senior Accountant