Case Study: The Secret Chocolatier achieves faster, more transparent bill payments with Bill.com

The Secret Chocolatier Simplifies Back-office Operations

The Secret Chocolatier is a family-run confectioner in Charlotte, NC, doing about $300,000 in annual revenue with four full-time employees. Without dedicated accounting staff, owners were spending excessive time writing paper checks, managing stamps and balancing the checkbook, creating a clear need for a more efficient, auditable bill‑pay system.

They implemented Bill.com for payables to digitize invoices, route approvals remotely, and integrate with their accounting software. The platform sped up payments, provided clear status and an audit trail, and reduced back‑office time so the family could focus on production and maintain stronger supplier relationships.

The Secret Chocolatier

Andy Ciordia

Partner, The Secret Chocolatier