Case Study: National Association of Water Companies (NAWC) achieves paperless, streamlined bill payment and faster audits with Bill.com

NAWC - Customer Case Study

The National Association of Water Companies (NAWC) is a small, eight-person staff serving 400 private water organizations that provide water to nearly 73 million Americans. With employees wearing multiple hats, director of administration Mike Horner also handled payroll and all bill payments; those tasks were manual, paper‑based, and dependent on their accounting firm (LarsonAllen) sending an employee twice a month to cut checks, which was costly and time-consuming.

By using Bill.com integrated with cloud accounting platform Intacct (managed by LarsonAllen), NAWC moved to electronic bill pay, online document storage, and automated approval workflows. The change cut costs and staff time, reduced audit discovery hours, decreased reliance on the accounting firm, and gave staff immediate, remote access to financials—freeing NAWC to focus more on its water‑safety mission.

NAWC

Mike Horner

Director of Administration and Membership