Case Study: Lightwave Dental streamlines accounts payable and scales to 85+ practices with Bill.com

Lightwave Dental Relieves the Pain of Payables for Over 77 Practices With BILL

Lightwave Dental, a growing dental group with over 85 practices, faced a major accounts payable challenge as it expanded from eight locations to nearly 90. To manage AP across its East Coast practices, the company needed a seamless, scalable solution that would support central oversight, speed up onboarding for new locations, and stay HIPAA compliant while working with Sage Intacct.

Bill.com implemented BILL to automate and centralize accounts payable, invoice approvals, and patient refunds for Lightwave Dental. The result was faster onboarding, easier training, and more efficient operations: each accountant can now handle 10-15 locations, weekly refund work was reduced from hours to a single bulk upload, and the company can keep expanding without needing to hire a large AP team.

Lightwave Dental

Katie Kraig

Vice President and Controller