Case Study: O&M Restaurant Group achieves payroll stability and favorable refinancing with Bill.com

Keeping Up With an Appetite for Growth With the Right Payments Tool

O&M Restaurant Group is a $50M+ franchise operator running dozens of restaurants across three brands in two states, with 20 accounts-payable departments and roughly 1,000 employees. The company faced a time-consuming, error-prone manual AP process and then confronted back-to-back double-digit revenue declines during the early COVID-19 crisis, forcing leadership to manage the business remotely by phone while trying to avoid layoffs.

By adopting Bill.com Accounts Payable (integrated with QuickBooks), O&M centralized payments, gained real-time cash-flow visibility on mobile, and created a complete digital audit trail for every transaction. That visibility enabled rapid operational pivots and disciplined cash management, helping revenue remain essentially stable (only about a 5% decline), avoid layoffs, and secure favorable seven-year refinancing within about two weeks.

O&M Restaurant Group

David Ostrowe

President