Case Study: Imagine Solutions Group achieves streamlined, scalable back-office efficiency with Bill.com

Imagine Solutions Group provides back office solutions for small businesses and built a business with Bill.com

Imagine Solutions Group, founded in 2012 in Dade City, FL, provides back-office services (bookkeeping, HR, marketing) to small businesses. CEO Miranda Faulkner-Smith was managing books for 14 clients using a paper-heavy process—clients mailed envelopes, invoices were manually entered into QuickBooks and paid via online banking—creating slow, labor-intensive workflows and delays in communication.

After adopting Bill.com, clients scan and upload invoices, Miranda receives notifications, and the Bill.com dashboard lets her prioritize tasks and drill into client details; onboarding is quick and simple. The switch streamlined workflows, saved hours, enabled remote access so she can balance work and family, and became a competitive advantage that helps attract more customers.

Imagine Solutions Group

Miranda Faulkner Smith

CEO