Case Study: Tower 28 Beauty achieves faster AP and 40 hours saved per week with Bill.com

How Tower 28 Beauty grew 3x and streamlined their financial operations

Tower 28 Beauty, the Los Angeles-based clean beauty and skincare brand, was growing rapidly after the pandemic, tripling in size from 2022 to 2023 and expanding its vendor base and monthly transactions. As a small finance team, Tower 28 struggled with manual accounts payable processes, emailed approvals, and the need to manage employee spending while maintaining control and visibility. To keep up, they turned to Bill.com and BILL Spend & Expense.

Bill.com helped Tower 28 automate AP, decentralize approvals, and give vendors self-service access to payment status, while BILL Spend & Expense provided controlled virtual and physical cards with real-time budget and receipt visibility. The results were significant: Tower 28 scaled from about 300 invoices a month to over 6,000, automated roughly 90% of the work, and estimated the platform saved 40 hours per week—the equivalent of a full-time employee—while supporting continued growth.

Tower 28

Victor Liu

Chief Financial Officer