Case Study: Mercari achieves automated, scalable accounts payable and saves a headcount with Bill.com

How one Mercari accountant took a stand against paper checks with Bill.com

Mercari, a fast‑growing consumer selling app with over 45 million U.S. downloads and about 150,000 new items listed daily, faced an outdated back office: manual approval cycles and paper checks for more than 150 bills a month that slowed scaling and consumed finance capacity.

Staff accountant Sandra Ha implemented Bill.com, using its AI-enabled invoice capture, automated workflows, mobile approvals and international payments to digitize AP. The change eliminated manual data entry, gave 100% visibility into bill pay and approvals, saved roughly one headcount and five hours per week in data entry, and enabled Mercari to scale without adding staff.

Mercari

Sandra Ha

Staff Accountant