Case Study: Baldwin CPAs achieves paperless, automated accounts payable and scalable growth with Bill.com

How Bill.com Helped Baldwin CPAs Solve Its Paper Problem

Baldwin CPAs, a full‑service firm with five offices in Kentucky serving 5,000+ clients, faced a bottleneck after a 2018 merger: time‑consuming, paper‑heavy accounts payable processes that limited growth and required costly manual labor even after moving to QuickBooks Online. With few local accounting hires available and many clients still using manual workflows, the firm needed a scalable, automated AP solution.

Baldwin piloted and then rolled out Bill.com across its CAS practice, integrating it with QuickBooks Online to automate approvals, eliminate paper checks and records, and reduce the number of people touching AP. The switch enabled remote client support during COVID, increased capacity for new client work, and standardized SOPs firmwide; clients like Cleanse Clinic report ~80% less invoicing time and nearly 100 hours saved per month.

Baldwin CPAs

Abdul Buridi

COO