Case Study: German International School of Silicon Valley achieves streamlined tuition collections and major time savings with Bill.com

German International School of Silicon Valley - Customer Case Study

The German International School of Silicon Valley (GISSV) is an accredited German‑and‑American K–12 school serving nearly 400 students across three campuses with a single central administration. GISSV’s tuition receivables were handled with paper checks and fragmented processes—students handing checks to teachers, multiple staff passing envelopes, and even a bank glitch that sent payment confirmations to parents without the school receiving funds—creating inefficiency, insecurity, and a customer‑service crisis.

GISSV implemented Bill.com’s receivables solution (building on their existing payables use), which integrated easily with QuickBooks and was quickly adopted by parents for one‑time e‑payments or autopay. The platform gave parents visibility into payments, reduced “did you receive my payment?” inquiries, eliminated manual check entry and bank trips, produced significant time savings, and positioned the school to scale enrollment without adding back‑office headcount.

German International School of Silicon Valley

Martha Branch

Accountant