Case Study: Emerge Diagnostics scales 5x without increasing AP headcount and saves $35K/year with Bill.com

Emerge Diagnostics Keeps Pace with 5x Growth Without Increasing AP Headcount

Emerge Diagnostics (Emerge DX) provides a soft-tissue injury diagnostic service to workers’ compensation organizations. When the company quintupled in size, its rudimentary AP process — invoices manually entered into NetSuite, paper checks stored on Box and signed by the CEO — couldn’t scale, created audit control issues, and risked costly billing errors.

In 2016 Emerge implemented Bill.com to automate payments and integrate with NetSuite. One part‑time AP clerk now handles all invoices, approvals are separated for auditors, and pay‑as‑you‑go visibility helped manage tight cash flow. The result: five‑fold growth without adding AP headcount, improved controls and audits, and at least $35K per year saved by avoiding overpayments.

Emerge Diagnostics

Bob Thompson

Chief Executive Officer