Case Study: Bookminders achieves rapid remote bill pay for clients during the pandemic with Bill.com

Bookminders Brings Remote Bill Pay to Clients During Pandemic with Bill.com

Bookminders is a mid‑Atlantic outsourced bookkeeping firm (80 employees, 425 clients) serving nonprofits and small businesses from offices in Pittsburgh, Philadelphia, and Baltimore. When COVID-19 made on‑site visits impossible, the firm faced the challenge of managing bill pay remotely—previously they prepared physical checks and relied on non‑local signers—and needed a fast, secure solution to keep payables moving.

They rapidly onboarded 50 clients to Bill.com using existing templates, adopting its secure, controlled electronic bill‑pay, auto‑fill, and paperless workflow. The change delivered about a 20% workflow improvement, saved roughly an hour per client each week, cut AP timelines by up to four days for clients like Kelly Strayhorn Theater, sped approvals from hours to minutes, and improved cash‑flow visibility and vendor payments—benefits the firm has retained post‑pandemic.

Bookminders

Jessica Minkus

Chief Operating Officer