Case Study: The Secret Chocolatier Streamlines Bill Payments and Gains Financial Visibility with Bill.com

Bill.com Saves us a full Work day each Month and keeps us on track

The Secret Chocolatier is a family‑run confectioner in Charlotte, NC, doing about $300K in annual revenue with four full‑time and six part‑time employees. Without a dedicated accounting staff, owners spent valuable time on paper checks and manual bookkeeping, which slowed payments and left them with limited visibility into bill status.

After implementing Bill.com for payables, the team digitized invoices, routed approvals remotely, and integrated payments with their accounting system. The change reduced time spent on 30–50 monthly bills, created an audit trail and real‑time payment visibility, sped vendor payments, and let the family focus on making and selling chocolate.

The Secret Chocolatier

Andy Ciordia

Partner, The Secret Chocolatier