Case Study: McDonald’s achieves 1,800+ hours saved in AP and 5,000+ invoices processed with Bill.com

Bill.com Saved us over 1,800 hours in Processing more than 5,000 bills

Creative Management, a family-owned operator of nine McDonald’s restaurants based in Iowa City, faced rising operating expenses driven largely by labor-intensive accounts payable: reviewing bills, entering data, stuffing envelopes, reconciling statements and paying for off-site invoice storage. Controller Brian Benge needed a cloud solution that would integrate with QuickBooks, improve cash-flow visibility, maintain vendor relationships, and reduce back-office overhead across franchise units.

By adopting Bill.com’s end-to-end payable platform and Command & Control Center, Creative Management centralized invoice storage, enabled remote approvals and scheduled payments, and gave store managers permissioned access for faster reviews. In a little over a year they paid more than 5,000 invoices, saved over 1,800 processing hours, cut bill-pay costs by roughly 750%, eliminated warehouse storage, simplified audits, and opened a new restaurant without adding back-office staff.

McDonald’s

Brian Benge

Controller of Creative Management