Case Study: Merchant e-Solutions achieves streamlined, automated accounts payable and major cost savings with Bill.com

A Payment Expert Counts on Bill.com to Handle Its Own Payments

Merchant e-Solutions, an Atlanta-based payments technology provider, was processing more than 400 vendor invoices a month without an automated accounts payable system. The lack of a formal tracking and approval workflow meant invoices were sometimes overlooked or paid late, creating inefficiency and risk across the finance team.

After deploying Bill.com (integrated with NetSuite) in two hours, MeS automated invoice capture and coding with an intelligent virtual assistant, enforced a three-step approval workflow, and enabled mobile approvals and a real-time dashboard. The result: faster, on-time payments, improved cash flow and vendor relationships, reduced AP staffing to one part‑time assistant (saving the equivalent of one to two full‑time salaries), and higher employee productivity and confidence.

Merchant e-Solutions

Lori Brown

SVP and Corporate Controller