Case Study: Kovitz Shifrin Nesbit improves AI timekeeping and workflow visibility with Billables AI

Kovitz Shifrin Nesbit pilots Billables AI across 1 department to modernize timekeeping

Kovitz Shifrin Nesbit (KSN), a law firm with offices across multiple states, sought a modern AI timekeeping tool as part of its long-term strategy to improve team efficiency. The firm's challenge was to find a vendor that was not just a technology provider but a supportive partner willing to accommodate a thoughtful, phased rollout rather than demanding an expensive, firm-wide commitment upfront. They selected Billables AI for its AI timekeeping service.

Billables AI worked alongside KSN, supporting an initial pilot within the litigation department. The solution provided a new workflow where attorneys reviewed and approved AI-generated time entries instead of manually entering them. The adoption was smooth, and the attorneys loved the tool, finding it highly beneficial. The rollout also gave the firm new visibility into non-billing staff activities with little extra effort, providing a clearer picture of workloads and a stronger foundation for feedback. Billables AI proved to be the right partner for KSN's broader AI initiatives.

Kovitz Shifrin Nesbit (ksn)