Case Study: Leading Australian Water Corporation achieves automated utility bill management and better data visibility with Bill Identity

Regional Water Corporation moves to a superior Utility Bill Management solution

Leading Australian Water Corporation Company, one of Victoria’s largest regional water utilities, needed a better way to manage utility bills across 300+ electricity meters. Its finance, sustainability, and facilities teams struggled to extract bill data, track usage and costs, and trust the information for budgeting, accruals, and emissions reporting. They turned to Bill Identity’s Utility Bill Management platform to replace a manual, error-prone process.

Bill Identity implemented its RPA-based utility bill management solution, using a complete site list and 12 months of historical bills to enable a smooth onboarding before the 2021–2022 financial year. The result was clean, accurate, and trustworthy data delivered automatically into the platform, with real-time dashboards, improved validation, reduced manual hours, and better visibility into meter-level trends. The customer also gained 30+ standard reports and stronger support for emissions reduction tracking, cost avoidance, and future billing error prevention.