Case Study: a global logistics provider reduces staffing needs and boosts payment efficiency with Bill Gosling Outsourcing's Interactive Virtual Communications

Global Logistics Provider - Customer Case Study

A global logistics provider faced a significant challenge in managing tens of thousands of outstanding accounts for customs, tax, and tariff fees that were delaying deliveries. To increase efficiency and lower staffing requirements for its call center, the company partnered with Bill Gosling Outsourcing for a solution.

Bill Gosling Outsourcing implemented its Interactive Virtual Communications (IVC) system to automate payment processing. This solution alerts customers to pending balances and allows them to pay directly through an automated system. The results were highly successful. The IVC program led to an 85% decrease in payments requiring a live agent, reduced delivery delays, and provided 24/7 service to customers.