Case Study: Vector Fleet Management achieves real-time customer communications and reduced content overload with Bigtincan hub

Vector Fleet Management - Customer Case Study

Vector Fleet Management is a Charlotte-based dedicated fleet maintenance provider serving government and a wide range of commercial industries since 1988. Faced with dozens of client fleets nationwide, Vector needed a single source of truth for schedules, invoices and documents, reduce time and cost spent creating and finding content, cut reliance on manual emails, and gain insight into how customers use content to improve communications and productivity.

Vector implemented the bigtincan hub, a mobile-first content enablement platform that automates delivery and surfaces the right content by role, time, location or event and applies content scoring to prioritize what matters. The hub centralized customer communications, eliminated repetitive email workflows, improved real-time access to schedules and invoices, and delivered measurable gains in customer satisfaction while reducing the cycles and costs associated with content creation and retrieval.

Vector Fleet Management

Steve Moore

Director of business technologies