Case Study: Thermo Fisher Scientific achieves a 5% sales productivity gain with Bigtincan Hub

Thermo Fisher Scientific - Customer Case Study

ThermoFisher Scientific, a $17B global biotechnology company with about 50,000 employees, needed to mobilize a large, dispersed sales force that manages over 50,000 catalog products. The team struggled with content overload, wasted time searching multiple internal sites, a lack of a unified mobile app, limited collaboration, and no clear insight into which materials were most effective—reducing time spent with customers.

ThermoFisher deployed Bigtincan Hub, a mobile-first content enablement platform that delivers the right content by role and context, enables search, collaboration and content creation, and provides analytics on usage. Sales reps can now access and assemble customer materials from any device, cutting office downtime and boosting productivity by about 5%—roughly one extra selling day per month—while improving content adoption and collaboration.

Thermo Fisher Scientific

Jasmine Zheng

Global SFE Platform Manager