Case Study: Auction.com achieves operational efficiencies and measurable savings with Bigtincan Hub

Auction.com - Customer Case Study

Auction.com is the nation’s leading online real estate marketplace, having sold more than $30 billion in assets and employing over 900 people. Its residential live-auction workforce operates across hundreds of counties and required a single, secure source of up-to-date content to eliminate version-control issues, ensure consistent messaging, enable field-to-office collaboration, and improve accountability and operational efficiency.

Auction.com implemented the bigtincan hub, a mobile-first content enablement platform that delivers the right content by role, time and location, supports real-time updates and feedback, and provides audit trails. After a successful pilot and full rollout, the company achieved strong adoption (pilot 94%, overall 85%), a 20% drop in escalations, a 30% reduction in operations email traffic, and measurable savings in escalation, training, messaging clarity and content management.

Auction.com

Robert Bauer

Process Engineer