Case Study: Smarsh cuts proposal turnaround time by 99% with BigTime Services CPQ

Smarsh cuts proposal turnaround time by 99% with BigTime Software

Smarsh, a SaaS provider of digital communications archiving and compliance solutions, faced a manual and inefficient process for creating professional services proposals. Their sales team relied on a 300+ line questionnaire, requiring significant effort from the Professional Services team and resulting in a turnaround time of over three weeks per proposal. To address this challenge, Smarsh implemented BigTime Services CPQ from vendor BigTime Software.

The BigTime Services CPQ solution provided an intuitive interface within Salesforce, enabling sales reps to quickly configure and generate proposals from a standardized services catalog. This implementation resulted in a 99% decrease in proposal turnaround time, eliminated offline documentation, and created a unified proposal template. BigTime Software's platform significantly reduced the sales team's reliance on manual input from the Professional Services department.

Smarsh