Case Study: Dayforce streamlines change requests with BigTime Services CPQ

Dayforce reduces CR request-to-signature time with BigTime Software

Dayforce, a global leader in human capital management software, faced challenges in managing a high volume of complex service change requests. Their legacy process was manual, time-consuming, and involved too many touchpoints, which slowed down resolutions and introduced errors. To address this, they partnered with BigTime Software and its product, BigTime Services CPQ.

The solution implemented by BigTime Software was a fully digitized, self-service portal that used decision tree logic to automate the customer journey. This streamlined the process from request through to configuration and approval, integrating seamlessly with Dayforce's CRM and ERP systems. The results significantly reduced the time from submission to approval, eliminated manual data entry, and improved operational efficiency through end-to-end automation.

Dayforce