Case Study: Custom Data Processing, Inc. achieves streamlined time tracking and accurate billing with BigTime Software

Custom Data Processing Inc. - Customer Case Study

Custom Data Processing, Inc. (CDP), a 30‑year leader in public health data management, was rapidly growing and needed to replace a discontinued time‑tracking tool and accommodate complex, idiosyncratic billing requirements for state, federal and healthcare clients. CDP selected BigTime Software’s cloud-based time and practice management solution for its QuickBooks integration and customizable billing features to "manage the madness."

BigTime Software implemented its time‑tracking and billing platform—configured with task/phase scheduling, automatic invoicing for hardware/software alongside labor, and manager time visibility—and provided close onboarding and ongoing support. The deployment (100+ users) gave CDP much better visibility into job and customer costs, enabled more accurate billing under correct task codes, and helped optimize business processes, delivering a clear improvement over their previous tracker.

Custom Data Processing Inc.

Kelly Pralle

Chief Financial Officer